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Answers to the questions we hear most

Everything you need to know about getting help at Envosta.

What are your support hours?

Our email support is monitored around the clock, and we respond to all inquiries within 24 hours. Phone and video call support are available Monday through Friday, 9am to 6pm EST.

How do I migrate my site to Envosta?

We handle migrations for you at no extra cost. Simply submit a migration request through your dashboard and our team will move your site with zero downtime.

Can I upgrade my plan at any time?

Yes, you can upgrade your hosting plan at any time from your account dashboard. Changes take effect immediately and are prorated for the remainder of your billing cycle.

Do you offer emergency support?

We treat security incidents and complete site outages as top priority regardless of plan. Growth plan customers get same-day escalation for all critical issues.

What's included in onboarding?

Every new account includes a guided onboarding consultation where we review your site, configure performance settings, and ensure everything is optimized from day one.

How do backups work?

We take automatic daily backups of your entire site, including files and database. You can also create manual backups and restore any backup with a single click from your dashboard.